Refunds/Exchanges/Returns:

Most important, we strive to make sure all our customers enjoy their complete experience with Luci Maes.  If you ever have an issue with our products or service, please contact us ASAP so we can make it right.

• Once you have picked up an order and received it, it is considered “accepted.” Refunds requested due to decorating style, writing, color, shade, or general design may not be honored after picking up your order at our discretion.

• All products are the responsibility of the customer once it leaves our bakery. We are not responsible for any damage occurring  during transport, set-up, or any time thereafter.

• Flavor and texture are subjective. If you are dissatisfied with your product, you must return the remaining part to our bakery. If the product is brought back and the quality of the flavor or texture is determined to not meet our standards, you may qualify for a full refund or replacement. Products must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue.  Please understand that we cannot issue refunds for products that have already been completely eaten.  I strive to make sure we learn and grow and would like the product back so we can learn and make it better.

• If you come to our bakery for pick up, and the item does not meet your expectations, we will do our best to make it right.